Effective Workplace Relationship of VTI †MyAssignmenthelp.com

Question: Discuss about the Effective Workplace Relationship of VTI. Answer: Strategic and operational plan VTI is an organization operating in the business automobile retailing. They were being founded in 2000 in Melbourne, Australia. Their core business is selling and servicing the small and medium segment cars (Wickramasinghe et al., 2014). However, in the later stage, they came up with a new division to cater to second hand cars and leasing business of cars. Afterwards, they also acquired sales from one of the European supplier to cater to the premium car segments for the niche market. The goal and objective of the organization is to cater to diversified customers segments ranging from small cars to the premium cars in maximum available showrooms. The business process that they follow is to equip the employees to cater to the latest taste and preference of the customers. According to their business policy, the managers are being assigned their respective responsibilities to lead their respective departments (Wheelen Hunger, 2017). The employees will get motivated from their managers by having effective two-way communication channel (Guffey Loewy, 2012). The more motivation for the employees will help to provide more effective service to the customers. The stakeholders for them include the employees, upper level management, suppliers, car manufacturers and the customers. Among the entire stakeholder portfolio of the organization, customer is one of the key stakeholders (Seuring Gold, 2013). The customer of VTI consists of mass market as well as the niche market. This is due to the reason that they cater to diversified range of automobiles. Communication strategy Communication objectives To effectively communicate with the employees in the organization. The communication process will be bottom up and vice versa (Hallahan, 2015). To effectively transmit the organizational vision to the employees. To determine the requirement of the customers by effectively communicating with them. To determine the feedback from the employees. Communication methods Face-to-face communication Email Teleconferencing Video conferencing Communication with different audience Extensive advertising and survey will be used to communicate with the mass market (Tuten Solomon, 2014). Initiation of face-to face meeting for the niche market. Email, mobile marketing and social media for the younger audience. Consultation with the employees Workplace health and safety Pay scale Employee benefits Training and skill development Grievance procedure The grievance of the employees will be transferred to the human resource manager. He will look after the issues with him. The employee will be consulted about his opinion and a consensus will be built (Colvin, 2013). If the issue cannot be solved there then it will be looked after by the upper level management. I being the general manager will first approach the nationality celebrating the religious affair. They will be told about the advantages of maintenance of diversity in the workforce (Podsiadlowski et al., 2013). Moreover, they will be told to include the other nationals in the celebration and track the improvement in the team work. Racial discrimination Act, 1975 will be the most relevant legislation. Implementation of the effective legislation, policies and procedures will help to enhance the cultural diversity and ethical relationship in the workplace. Effective policies will help to equip me in effectively managing the employees and aware them about the advantages of the cultural diversity. Effective procedures will also help me to create more coordination among the team members from different cultural diversity. However, according to me, the existing diversity policy should include racial and gender discrimination also rather than just including the cultural differences. The team members will also be involved in implementing the diversity policy. This will help them to get aware about the regulations in the policy. Moreover, the team will be motivate to feel the differences in initiating the diversity rather than just directing them what to do. The potential problem includes non-adhering with the decision being taken by the upper management. They may find it difficult to implement it in practical situation and thus they will resist in change. The team will be effectively communicated to aware them about their unacceptable behavior. However, rather than just scolding them, they will be described about the potential issues, which will help them to realize by themselves. I will use the verbal and non-verbal type of communication. If these styles of communication will not work, then I will adopt the written communication such as email. It will be expected that the new communication style will help to better connect with the team. Benefits of networking More sharing of knowledge Effective relationship with the stakeholders (Osterle, Fleisch Alt, 2012). Increase in the confidence. Enhancement of the personal visibility. More availability of the options. In creating the positive workplace relationship, networking will help in creating more connectivity with the employees along with effective determination of the opinions of the employees. I will adopt direct networking style due to the fact that it will help me in taking the decision swiftly and to act to the situation in timely basis. Within a network, I will take individual approach in enhancing the relationship with every employee. I joined in a direct networking system in order to enhance the relationship with the employees. The outcome was positive and the employees were happy to give their feedback and feedback to them does not created any negative impression on them. To enhance the internal relationship, all the internal stakeholders should be included in the process. All the internal stakeholders should make aware about the policies being followed by the organization (Wagner Mainardes, Alves Raposo, 2012). All the requirement of the internal stakeholders should be effectively identified and be solved in the first stage only. To enhance the relationship with the external stakeholders, the requirement of the customers should be effectively determined along with aware them about the company policy. Thus, customers will have the knowledge about their rights. Justin should look out for more suppliers to reduce the dependency and effectively aware the suppliers about the requirement. Alex should specify the customers about the regulation of the organization and stop the issuance of credit to the customers. The team members will be given practical illustrations rather than just directing. This will help to built trust among the employees when they will see the result. To deal with the different emotional attitudes, non-verbal communication will be used in order to adopt according to the situation. To eliminate the conflict in the team, a consensus will tried to be build among the employees. In the case of any conflict, the both parties will be consulted in order to reduce it. In addition, all the limitations of the opinion of the employees will be identified and communicated with them. The employees will be given training in enhancing their effectiveness in their respective job profile. They will also be given skill development courses to enhance their skills. Moreover, the supervisors will be there to provide support in their job. Mental health will be taken care of by offering them effective work-life balance. Ideal work-life balance will help the employees in enhancing their effectiveness in the workplace. The difficulty is the managing the diversity in the workforce. Action will be initiated in order to reduce the issues by aware the employees about the benefits of the diversified workplace. Human resource manager will be responsible for the action plan. Resource will include training facilities, effective working environment and perquisites being provide to the employees. Fair work act, 2009, Fair work regulations 2009, gender equality act, 1975 are the relevant legislations to built the workplace relationships. Implementing of these legislations will help the organization in effectively adhering with the ideal workplace culture along with enhancing the productivity and effectiveness of the employees. References Colvin, A. J. (2013). Participation Versus Procedures in Non?Union Dispute Resolution.Industrial Relations: A Journal of Economy and Society,52(s1), 259-283. Guffey, M. E., Loewy, D. (2012).Essentials of business communication. Cengage Learning. Hallahan, K. (2015). Organizational goals and communication objectives in strategic communication.The Routledge handbook of strategic communication, 244-266. sterle, H., Fleisch, E., Alt, R. (2012).Business networking: Shaping enterprise relationships on the Internet. Springer Science Business Media. Podsiadlowski, A., Grschke, D., Kogler, M., Springer, C., Van Der Zee, K. (2013). Managing a culturally diverse workforce: Diversity perspectives in organizations.International Journal of Intercultural Relations,37(2), 159-175. Seuring, S., Gold, S. (2013). Sustainabilitymanagement beyond corporate boundaries: from stakeholders to performance.Journal of Cleaner Production,56, 1-6. Tuten, T. L., Solomon, M. R. (2014).Social media marketing. Sage. Wagner Mainardes, E., Alves, H., Raposo, M. (2012). A model for stakeholder classification and stakeholder relationships.Management Decision,50(10), 1861-1879. 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